Introducing Enhanced Fraud Alert Notifications for Your Mastercard Credit Cards

Stay Ahead of Fraud with Instant Notifications

In our commitment to safeguarding your financial security, Sunrise Family Credit Union is excited to announce an upgrade to our fraud alert system for Mastercard Credit Cards. Starting March 6th, 2024, we're introducing a swift and reliable notification system to keep you informed of any suspicious activity on your account.

What's New?

We're revolutionizing the way we communicate with you about potential fraud. With our enhanced fraud alert system, you'll receive notifications through email and text simultaneously.

  1. Email Alerts: Keep an eye on your inbox for instant notifications from Our emails will provide timely updates and guidance on any suspicious transactions flagged by our advanced fraud detection system.

  2. Text Alerts: For immediate attention, we're introducing text alerts delivered straight to your mobile device. These messages will come from the fraud alert shortcode '49447', ensuring you receive timely notifications wherever you are.

  3. Phone Calls: As always, our dedicated fraud detection team may reach out to you via phone calls. We've streamlined the process with a carousel presentation, making it easier than ever to verify any suspicious activity. The call-back number is our trusted number we have always used: 888-918-7313.

What Does This Mean for You?

This update represents a significant enhancement in our fraud prevention efforts. While we've traditionally relied on phone calls for verification, we recognize the need for faster and more versatile communication channels. Rest assured, these new features are designed to provide you with the utmost convenience and security.

Important Note for Debit Card Holders

Please note that these enhanced fraud alert notifications are specific to Mastercard Credit Cards only. For debit card transactions, our verification process remains unchanged, relying solely on phone calls.

Your Security Is Our Priority

At Sunrise Family Credit Union, protecting your financial well-being is our top priority. With our upgraded fraud alert system, you can have peace of mind knowing that we're constantly monitoring your accounts and keeping you informed every step of the way.

Stay Informed, Stay Secure

Be proactive in protecting your finances. Update your contact information to ensure you receive these vital fraud alert notifications. If you have any questions or concerns, please don't hesitate to reach out to our customer support team at 989-684-1730.

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